Shipping policy
Last updated: August 19, 2026
Thank you for shopping with atelierfoot. This policy explains our shipping process, delivery times, and shipping costs.
Order Processing Time
All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
Orders placed after 2:00 PM (your local time) will begin processing the next business day.
During peak seasons or promotional events, processing may take up to 5 business days. We appreciate your patience.
You will receive an order confirmation email shortly after placing your order. If you do not receive it, please check your spam folder or contact us.
Shipping Methods and Delivery Times
United States
Shipping Method Delivery Time Cost
Standard Shipping 7-14 business days $5.99 (FREE on orders over $50)
Expedited Shipping 4-7 business days $12.99
Europe (EU/UK)
Shipping Method Delivery Time Cost
Standard Shipping 10-20 business days $7.99 (FREE on orders over $60)
Expedited Shipping 5-9 business days $15.99
Canada, Australia, and New Zealand
Shipping Method Delivery Time Cost
Standard Shipping 10-20 business days $8.99
Rest of World
Shipping Method Delivery Time Cost
Standard Shipping 15-30 business days $9.99
**Delivery times are estimates** and begin from the date of shipment, not the date of order. Actual delivery may vary due to customs processing, weather, carrier delays, or other factors beyond our control.
Special Offer: Combined Shipping for Multiple Pairs
We offer combined shipping to help you save:
Buy 2 pairs: Only one shipping fee is charged (you save 50% on shipping)
Buy 4 pairs or more: Only one shipping fee is charged (maximum savings)
This discount is automatically applied at checkout — no coupon code needed
This means the more pairs you order, the more you save on shipping! Each additional pair adds no extra shipping cost.
Free Shipping
United States: Free standard shipping on orders over $50
Europe: Free standard shipping on orders over $60
Free shipping is automatically applied at checkout when your order subtotal meets the threshold
Free shipping orders are shipped via our standard shipping method
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number.
You can track your order by:
1.Clicking the tracking link in your shipping confirmation email
2.Visiting our Order Tracking page and entering your order number and email
3.Contacting us at support@atelierfoot.com with your order number
Tracking information may take 24-48 hours to update after your order ships. If the tracking shows no movement after 48 hours, please contact us.
Customs, Duties, and Taxes
United States: Orders are shipped from our US warehouse. No additional customs duties or taxes apply.
International orders (including EU/UK): Your order may be subject to customs duties, import taxes, and handling fees imposed by your country's customs authority. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.
We are unable to predict or calculate these charges in advance. Please contact your local customs office for more information about potential fees.
If you refuse to pay customs duties and your order is returned to us, we will refund the product cost minus the original shipping fee and any return shipping costs incurred.
Shipping Restrictions
We currently ship to most countries worldwide.
We do not ship to: PO Boxes, APO/FPO military addresses, and certain remote locations.
If we are unable to ship to your address, we will notify you and issue a full refund.
Some products may have additional shipping restrictions due to local regulations.
Lost or Damaged Packages
If your package is lost in transit: Please contact us within 30 days of the estimated delivery date. We will file a claim with the carrier and either reship your order or issue a full refund.
If your package arrives damaged: Please contact us within 7 days of delivery with photos of the damaged packaging and product. We will arrange a replacement or refund.
For more information, see our Return & Refund Policy.
Delivery Attempts
If the carrier is unable to deliver your package (e.g., no one available to sign, incorrect address), they may attempt redelivery or hold the package at a local pickup location.
If the package is returned to us due to failed delivery, we will contact you to arrange reshipment. Additional shipping fees may apply.
Please ensure your shipping address is accurate and complete to avoid delivery issues.
Contact Us
If you have any questions about shipping, please contact us:
Email: support@atelierfoot.com
Response time: Within 24-48 hours (Monday-Friday)