Last updated: August 19, 2026
Introduction
atelierfoot ("we," "us," or "our") operates the website https://www.atelierfoot.com (the "Service"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding it.
By using our Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information you provide to us:
Name, email address, billing and shipping address when you place an order
Phone number (for shipping updates)
Payment information (processed securely through Shopify Payments, PayPal, or other payment providers — we do not store your full credit card number)
Size and product preferences
Any information you provide via contact forms or customer support
Information collected automatically:
Browser type and version, operating system
IP address (anonymized where required by law)
Pages visited, time spent on pages, referral URLs
Device information and mobile device identifiers
Cookies and similar tracking technologies (see our Cookie Policy)
How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders, including shipping and returns
To communicate with you about your orders, shipping updates, and customer support inquiries
To send you marketing communications (only if you have opted in)
To improve our website, products, and customer experience
To detect and prevent fraud, unauthorized transactions, and other illegal activities
To comply with legal obligations and enforce our Terms of Service
To personalize your shopping experience and show relevant products
Legal Basis for Processing (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal data based on:
Contract performance: Processing necessary to fulfill your order
Legitimate interests: Improving our service, fraud prevention, and marketing (where you have not objected)
Consent: Sending marketing emails and using non-essential cookies (you may withdraw consent at any time)
Legal obligation: Complying with tax, accounting, and other legal requirements
Sharing Your Information
We may share your information with:
Shopify: Our e-commerce platform that hosts our store and processes transactions. See https://www.shopify.com/legal/privacy
Payment processors: Shopify Payments, PayPal, and other payment providers to process your payment securely
Shipping carriers: USPS, DHL, FedEx, and other carriers to deliver your order
Analytics providers: Google Analytics, Facebook Pixel, and similar tools to understand website traffic
Email service providers: To send order confirmations and marketing emails (if opted in)
Law enforcement: When required by law, court order, or to protect our rights and safety
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:
Order and transaction records: 7 years (for tax and accounting purposes)
Customer support records: 2 years
Marketing email list: Until you unsubscribe or we cease operations
Website analytics data: 26 months (anonymized after 14 months)
Your Rights
If you are a resident of the EEA or UK (GDPR):
Right to access your personal data
Right to rectify inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing (including marketing)
Right to withdraw consent at any time
If you are a resident of California (CCPA):
Right to know what personal information we collect and how it is used
Right to delete your personal information
Right to opt out of the "sale" of your personal information (we do not sell your data)
Right to non-discrimination for exercising your CCPA rights
To exercise any of these rights, contact us at support@atelierfoot.com. We will respond within 30 days.
Cookies
We use cookies and similar technologies to improve your experience. For detailed information, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.
Children's Privacy
Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated via email or a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@atelierfoot.com
Response time: Within 24-48 hours (Monday-Friday)