Contact information

Get in Touch
We'd love to hear from you! Whether you have a question about our products, need help with an order, or just want to say hello, our customer support team is here to help.
Email Support
Email: support@atelierfoot.com
Response Time: Within 24-48 hours (Monday-Friday)
Hours of Operation: 9:00 AM - 6:00 PM (EST), Monday through Friday
We typically respond to all emails within 24-48 business hours. During peak seasons and promotional events, response times may be slightly longer — we appreciate your patience.
What to Include in Your Email
To help us assist you as quickly as possible, please include:
Order inquiries: Your order number (found in your confirmation email)
Product questions: The product name or link
Size questions: Your foot measurement in cm and the size you're considering
Returns/Exchanges: Your order number and reason for return
General questions: As much detail as possible about your question
Frequently Asked Questions
Before reaching out, you might find the answer to your question in our FAQ page. Common topics include:
Shipping times and costs
Sizing and fit
Returns and exchanges
Payment methods
Order tracking
Quick Links
Track Your Order
Shipping Policy
Return & Refund Policy
Size Guide
FAQ
Follow Us
Stay connected on social media for new arrivals, exclusive offers, and style inspiration:
Instagram: @[yourbrandhandle]
Facebook: /[yourbrandpage]
TikTok: @[yourbrandhandle]
YouTube: /[yourbrandchannel]
Business Inquiries
For wholesale, partnership, press, or other business inquiries, please contact us at business@atelierfoot.com.