Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Standard shipping takes 7-14 business days to the US and 10-20 business days to Europe. Expedited options are available at checkout.
Q: How much does shipping cost?
A: Standard shipping is $5.99 to the US (free on orders over $50) and $7.99 to Europe (free on orders over $60). Special offer: Buy 2 or more pairs and only pay one shipping fee!
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location. Check our Shipping Policy for details.
Q: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking number. You can also track your order on our Order Tracking page.
Q: Will I have to pay customs duties?
A: US orders are shipped from our domestic warehouse with no additional fees. International orders may be subject to customs duties or import taxes imposed by your country. These are the buyer's responsibility.
Sizing & Fit
Q: How do I find my correct size?
A: Check our Size Guide for a complete US/EU/UK size conversion chart and foot measurement instructions. We recommend measuring your foot in centimeters and matching it to our chart.
Q: Do your shoes run true to size?
A: Our shoes generally run true to size. If you are between sizes or have wider feet, we recommend sizing up by half a size. Check individual product descriptions for specific fit notes.
Q: What if the shoes don't fit?
A: We offer a 30-day return policy. If the shoes don't fit, you can return them for a refund or exchange. Shoes must be unworn and in original packaging. See our Return Policy for details.
Products & Quality
Q: Are these genuine leather shoes?
A: Yes! Every pair is crafted from genuine, high-quality leather. We do not use synthetic leather substitutes.
Q: Why are the shoes only $29.9?
A: We are running a warehouse clearance sale to make room for new seasonal inventory. These are the same premium-quality shoes we always sell — we're simply passing the savings on to you. Quantities are limited, so shop early!
Q: Are these seconds or defective shoes?
A: No. Every pair is brand new, first-quality merchandise that has passed our full quality inspection. These are not defects, returns, or B-stock items.
Q: Can I wear these for formal occasions?
A: Absolutely! Our classic loafer design is versatile enough for office wear, business casual, weddings, and evening events. They pair well with suits, slacks, chinos, and even jeans.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be unworn, in original packaging, and with all tags attached. See our Return & Refund Policy for full details.
Q: Who pays for return shipping?
A: If the return is due to our error (defective item, wrong size shipped), we cover return shipping. For size exchanges or buyer's remorse, the buyer is responsible for return shipping costs.
Q: Can I exchange for a different size?
A: Yes! We offer size exchanges subject to availability. Contact us at support@atelierfoot.com with your order number and the size you'd like to exchange for.
Payment & Security
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely.
Q: Is my payment information safe?
A: Yes. All transactions are processed through Shopify Payments and other secure payment gateways with SSL encryption. We never store your full credit card number on our servers.
Q: Do you offer gift cards?
A: Not at this time, but we may offer them in the future. Sign up for our email newsletter to be the first to know!
General
Q: How can I contact customer support?
A: Email us at support@atelierfoot.com. We typically respond within 24-48 hours, Monday through Friday.
Q: Do you offer wholesale or bulk pricing?
A: For bulk orders of 10+ pairs, please contact us at support@atelierfoot.com with your requirements and we'll be happy to discuss pricing.
Q: How do I stay updated on new arrivals and sales?
A: Subscribe to our email newsletter at the bottom of any page! You'll get exclusive offers, early access to new styles, and helpful style tips.